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Yes, the service is superb! This is a great product for the price. It feels almost natural. Great for longevity exercises. Fun for the wife to help and watch. I know there are such fake reviews out there, and as a first time buyer I did my research. I don’t think I can convince people if my reviews are true or not, but all I can say is that I recommend the seller and their product. I can’t wait to put the doll on and keep her warm at night.